If you purchased a product from our website (www.Qlifetoday.com) and are not happy with it, you may return it within 30 days from the date of your purchase receipt and must meet the following conditions:
1.) Product(s) must be unused for hygiene purposes.
2.) Product(s) must be in its original packaging using equal or more packaging protection as when the product was received.
3.) Proof of Purchase & all accessories must be included in new condition and with its original wrapping. If any accessories are missing or the packaging is damaged a fee will be deducted from the refund total amount.
4.) If the product has been used, a Restocking Fee ($30 – $45) will be deducted from the refund amount.
Once we receive your item(s) our team will inspect the return items, if qualified we will issue a refund, less than the shipping cost and any taxes. It can take up to 2 weeks to process your return once we receive the items back.
Qlife may attempt to troubleshoot a warranty-related problem prior to issuing an RMA number. Qlife may ask for additional information upon request. Issued RMA numbers remain valid for thirty days from issuance.
Once an RMA number is obtained, the Device must be shipped freight prepaid; together with proof of purchase and all accessories, either its original packaging or packaging affording an equal degree of protection, to the Qlife authorized repair & service address provided.
Failure to return any of the accessories may result in a delay and/or result in a credit to Qlife or an invoice for the missing accessories.
The Customers are responsible for the return shipping cost & custom fees for all RMA/Warranty claims.
For return information, please email us at [email protected] includes proof of purchase and product serial number. Original shipping costs are not refunded and customers are responsible for return shipping costs.