Frequently Asked Questions2020-09-24T00:15:26-07:00
How long will hydrogen water stay in good concentration once its made?2019-06-04T17:35:21-07:00

Hydrogen dissipates into the air quickly by the nature of its characteristic. It is recommended to drink it within an hour of time to get the maximum effect of H2 water. If hydrogen water is left out for more than 2 hours, it is recommend to run hydrogen generation again before drinking.

Can I use RO (Reverse Osmosis) water with Qlife Hydrogen water generator?2019-06-04T17:49:25-07:00

Yes, you may use any drinking water including RO water, filtered water, Spring water. The H2 Well also the Q-Cup are using high quality proton exchange membranes even with RO water may generate great H2 concentration.

Why can’t I operate to generate Hydrogen water right after my first cycle?2019-06-04T17:50:09-07:00

For stability of the device and cooling purpose, all operations will be stopped for 1 minute after completion of each H2 generation cycle. You may operate the device again after 1 minute cooling.

How long does the HOCI sanitizing water keep its ability to disinfect if put in spray bottle?2020-07-17T23:36:50-07:00

Sanitizer because our device makes acid HOCI it should be used up within a few weeks for best results.

Download the following articles for more information about HOCI water.
https://drive.google.com/file/d/1FEl-yBG5yKSWGhf1vyCJkv3PkwPcqFX-/view?usp=sharing

Regarding a study of HOCI for Killing Avian Bird Flu Virus
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4363024/

Where does the hissing sound come from?2018-06-18T21:33:05-07:00

The hissing sound is coming from the pressure releasing from the lid when making hydrogen water. It is normal for the lid to release some pressure when hydrogen water is generating.

Why does my bottle leaks water from the lid?2018-06-18T21:32:55-07:00

Do not fill water to or over the top indicator line on the bottle body. If water is filled up too much or too near to the lid, water is likely to leak from the lid due to too much pressure created when generating hydrogen water.

The lid is designed to release excessive pressure during hydrogen generation. Bubbles and sound of releasing pressure can be heard when making ionized water.

How often should I run the EDC cleaning?2018-06-18T21:32:41-07:00

EDC (Electrode Decalcification Cleaning) is designed to sterilize bottle and de-calcified the electrode plate. You should run EDC once every charge (about every 20 times of uses) to help the bottle and electrode stay cleaned all the time.

When do I know when to charge the Q-cup?2018-06-18T21:32:33-07:00

When battery is almost out, you will see the LED light flashing in “red” when hydrogen water is generating. Charge Q-cup to full battery before using it again.

What does the escape valve do located on the bottom of Q-cup?2018-06-18T21:32:18-07:00

The escape valve is use to release chlorine & ozone gas while hydrogen rich water is generating, so you are drinking the purest hydrogen rich water possible.

How much ORP (Oxidation Reduction Potential) can the Q-cup generate?2018-06-18T21:32:05-07:00

Q-cup can generate ORP anywhere between -400 to -600 depending on the water quality you are using. Use drinkable mineral water for the best result.

How much molecular hydrogen concentration can the Q-cup generate?2018-06-18T21:31:55-07:00

Q-cup can generate up to 1200 ppb (or 1.2 ppm) of molecular hydrogen depending on the water quality you are using. Use drinkable mineral water for the best result.

I just bought the QLife Flask and want to know if I should fill the flask all the way to the top to prevent air from reacting with the hydrogen?2018-06-18T21:31:38-07:00

Do not fill the Q-Cup all the way to the top. There is a water line that is about 2 about 3cm from the top of the Q-Cup. Do not fill over that line.

The Q-Cup was designed to hold some pressure and has a pressure release on the cap to prevent too much pressure when generating hydrogen. If you want to produce more hydrogen you can run the process more than once but make sure to let out some of the pressure by opening the lid first and then closing it again before generating more hydrogen in the water.

Can I use cold water from the refrigerator in the Q-Cup, or does it have to be room temperature water?2018-06-18T21:31:28-07:00

The Q-cup works with any drinking water. But the best water to use is with spring water, or filtered water with minerals. Q-cup works the best to generate rich hydrogen when there are minerals in the water. And good minerals are necessary for our body.

Why is there water in the bottom of the q-cup2018-06-22T13:48:37-07:00

The Bottom of the Q-Cup was designed to remove waste water, residual chlorine and ozone. The waste valve is located on the bottom of the Q-Cup and can be turned open.

When you make the hydrogen water, we recommend the following:
1.) If you are going to use a water bottle we recommend not to use too big of a bottle. The Q-Cup was designed for best results for water amounts of 330 ML – 500 ML for best results of hydrogen generation.

*Using bottles that are oversized may cause more water pressure to push down water through the membrane on the bottom. If that happens make sure to drain the water inside but unscrewing the bottom.

2.) Do not do hydrogen generation more than 2 times in a row, and make sure that each time the hydrogen generation is done to unscrew the bottle to release the pressure that is building up inside

Please note: The more you use the Q-Cup the membrane will activate and create better dissolved hydrogen with each use.

Why isn’t my Q-Cup producing hydrogen bubbles anymore?2019-11-15T11:03:36-08:00

When the Q-Cup isn’t producing bubbles anymore it means that the SPE membrane has dried out and needs to be reactivated.  To do this you can try the following procedure until the membrane is activated. Once the device is creating bubbles you will see more and more bubbles be created as the membrane is activated more fully.

Membrane Activation Procedure

1.) Make sure the device is fully charged if not you can also plug in the device to run this procedure
2.) Unscrew the waste valve on the bottom of the base unit. When you run this procedure small amounts of wastewater will be produced from the pressure buildup in membrane activation.

3.) Place the base hydrogen generator on the table and unscrew the small lid if it’s on, then add warm water less than 60 degrees Celcius & fill the small chamber with the warm water and screw on the small lid back on to trap in the water.

Caution: Do not use boiling water it will damage the membrane.

4.) Press the power button to generate hydrogen water and wait 6 minutes for the process to complete.
5.) Open the cap and press the power button to see if the hydrogen water generator is generation hydrogen.
6.) If you do not see fine hydrogen bubbles being generated repeat steps 3-5 again. Repeat this process for about 3-5 times.

7.) Once the procedure is complete and you see bubbles being generated, rinse out the small chamber of water, and wipe any wastewater that has been produced. Place the wastewater valve back on and you can start enjoying molecular hydrogen water.

Note: As you use the device more the membrane will become more activated creating better and higher quality hydrogen levels. 

 

 

How long does the HOCI sanitizing water keep its ability to disinfect if put in spray bottle?2020-07-17T23:36:50-07:00

Sanitizer because our device makes acid HOCI it should be used up within a few weeks for best results.

Download the following articles for more information about HOCI water.
https://drive.google.com/file/d/1FEl-yBG5yKSWGhf1vyCJkv3PkwPcqFX-/view?usp=sharing

Regarding a study of HOCI for Killing Avian Bird Flu Virus
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4363024/

How long does it take to charge to Q-Spa?2018-06-22T15:27:36-07:00

It Takes about 3-4 hours to fully charge the Q-Spa. When charging, Q-Spa will flash in green light slowly and when it is fully charged it will display a constant green light.

How do I turn on/off the Q-Spa?2018-06-22T15:28:14-07:00

To turn on the Q-Spa press and hold for 2 seconds or more and make sure it is in the unlocked position. A blue light will shine when the Q-Spa is on. To turn off the Q-Spa press and hold the button for 2 seconds. 

Is there any maintenance required for the Q-Spa?2019-06-05T11:51:01-07:00

Yes, you will need to clean the Q-Spa with Citric acid to reduce any scale build up on the device. Refer to the product manual for more information on how to clean the device

What kind of water should I use with Q-Mist?2018-06-18T21:29:26-07:00

You can use any water with minerals including tap water. Do not use RO (Reverse Osmosis) water with Q-Mist because hydrogen can not be generated with RO water.

Why is my Q-Mist hard to slide down and switch on?2018-06-18T21:29:56-07:00

It is sometimes slippery when there is water stains left on the on/off button. Try drying the button and try again.

Can I use scented oils or make removers into the Q-Mist?2018-06-22T15:23:13-07:00

Do not use scented oil into the Q-Mist, it will cause the diffuser nozzle to clog. The Q-Mist was designed to use mineral or tap water which will be ionized to make a dissolved hydrogen water mist.

What’s the first thing I do when I receive the Vibe?2019-06-04T17:52:19-07:00

Charge the device to full battery power before using it for the first time. It takes roughly 2 hours to fully charge the Vibe. Red LED light will lid up when charging, and Blue LED will lid up when it’s fully charged

Can I wash and rinse the device with water after cleaning my face with facial soap?2019-06-04T17:53:41-07:00

Absolutely, the Vibe is IP67 waterproof, even the charging port is waterproof. You may wash and rinse it clean directly with water after each use.

Can I use serum or essence with the Vibe?2019-06-04T17:55:08-07:00

Yes, you may give it a few drops of serum or essence on the metal portion of the Vibe after face wash, and adjust vibration levels for better skin absorption.

How many liters and how long can the Balance filter last for?2019-06-05T11:18:53-07:00

The Balance Alkaline Hydrogen can filter up to 300 liters of water or for a total time of 3 months per filter.

How long does the molecular hydrogen stay in the water when the water is just created?2019-06-05T11:22:27-07:00

Molecular hydrogen is a gas and will dissipate within a few hours once created. We recommend using a stainless steel flask like the H2 Keep to store the molecular hydrogen 3 times longer. Or to drink the hydrogen water fresh.

Why is the pH of the water slowing decreasing as I create new water?2019-06-05T11:28:27-07:00

As you use the filter more and more the Alkalinity of the water will also dimish. We recommend that you should change your filter to make sure you optimize the alkaline & hydrogen levels of your water.

Why is there black water coming out of the filter?2019-06-05T11:36:24-07:00

The black water coming out is just activated carbon from the Balance Hydrogen filter. Granulated activated carbon is made from coconut shells and it a natural product used to remove chlorine and improve the taste of water. Granulated activated carbon from the manufacturing process leads to abrasion of loose particles of the carbon. Preparing your cartridge as described in the product manual will help eliminate any loose carbon dust.  

How long does the alkalinity last in the water?2019-06-05T11:38:19-07:00

The pH properties will revert back to neutral, a pH level of 7 within 1-2 weeks.

Why is the lid on the Balance so hard so tight and hard to put on?2019-06-05T11:45:26-07:00

The lid was made tight to ensure a tight fit so that water doesn’t pop the lid open. To place the lid correctly without damaging the product, please refer to the product manual.

Do I need to Pay Custom Duties For My Order?2020-05-19T20:08:57-07:00

Every countries customs regulations are different and International orders are subject to duties, customs, and value added taxes which are not reflected in our prices. The recipient will be responsible for paying these charges upon receipt of your order, at full price, including free gifts with purchase, buy one get one free items, and discounted pricing. Check with your local customs office for those charges. Some countries may be assessed an additional handling fee for brokering these payments prior to delivery within that country.

Qlife is not responsible for any customs, duties or import fees (US/GST/VAT) associated with receiving your order. In the event that the customs duties are not paid for and the goods are shipped back, any return shipping fees will be the responsibility of the recipient.

If you have questions or special requests for shipping please do contact us at [email protected]

Where does Qlife products ship from?2018-06-18T21:29:47-07:00

Orders from the Qlife webshop are shipped out from our warehouse in Pan Chiao, Taiwan.

*Custom duties Notice

International orders are subject to duties, customs, and value added taxes which are not reflected in our prices. The recipient will be responsible for paying these charges upon receipt of your order, at full price, including free gifts with purchase, buy one get one free items, and discounted pricing. Check with your local customs office for those charges. Some countries may be assessed an additional handling fee for brokering these payments prior to delivery within that country.

Qlife is not responsible for any customs, duties or import fees (US/GST/VAT) associated with receiving your order. In the event that the customs duties are not paid for and the goods are shipped back, any return shipping fees  will be the responsibility of the recipient.

If you have questions or special requests for shipping please do contact us at [email protected]

How long does it take for my order to arrive?2017-12-04T08:01:54-08:00

Your order will be shipped out within 2-3 business days after receiving your payment. An email confirmation will be sent when your order has been shipped out.

Standard International Parcel shipping (It’s Free now) will take roughly 1 to 2 weeks to arrive to you depending on the country you are in. Some countries may arrive sooner than others.

Express DHL Air Shipping will take roughly 3 to 4 days to arrive to you.

*Custom duties: Qlife is not responsible for any customs, duties or import fees (US/GST/VAT) associated with receiving your order.

How much is the shipping cost?2018-06-18T21:26:22-07:00

Currently we offer free international shipping for special holiday seasons: Standard International Air Parcel Service.

We also offer expedite Air Express shipping service by DHL for an additional $15.95. It will takes roughly 3-5 days to arrive to you depending on the country you are in.

*Custom duties Notice

International orders are subject to duties, customs, and value added taxes which are not reflected in our prices. The recipient will be responsible for paying these charges upon receipt of your order, at full price, including free gifts with purchase, buy one get one free items, and discounted pricing. Check with your local customs office for those charges. Some countries may be assessed an additional handling fee for brokering these payments prior to delivery within that country.

Qlife is not responsible for any customs, duties or import fees (US/GST/VAT) associated with receiving your order. In the event that the customs duties are not paid for and the goods are shipped back, any return shipping fees  will be the responsibility of the recipient.

If you have questions or special requests for shipping please do contact us at [email protected]

Where does Qlife ship to?2020-07-12T23:44:41-07:00

We ship globally to most counties around the world. If you do not find your country available please “contact us“.

For people who are located in Canada, Philippines, South Africa, Turkey, Slovenia, or Hong Kong, please contact our overseas offices below:

Qlife Hydrogen Solutions Global Locations

North America

Qlife Canada – Vancouver – Website

Europe

Qlife Slovenia – Ljublijana – Website

Qlife Poland – Warszawa – Website

Qlife Turkey – Istanbul – Website

Qlife Hydrogen Asia Offices

Qlife Hong Kong – Aberdeen – Website

Qlife Philipines – Manila – Website

Qlife South Africa – Centurion – Website

What is the warranty provided on the Q-Mist Warranty2018-07-23T22:38:06-07:00

Qlife offers a one year limited warranty for the Q-mist from the date of purchase from our webshop or authorized Qlife retailers. Warranty does not cover any improper uses, normal wear and tear of the product, and calcium buildup on electrodes.

This device uses super fine micro aperture nozzle to atomize and spray mist. Do not use any oils, facial toners, non water liquids, or salt to avoid blocking the nozzle diffuser

To claim a warranty, please email us at [email protected] with the proof of purchase, product serial number, and any pictures or videos of the defective issue.

If you have any questions please have a look at our warranty policy here.

What is the return policy?2019-10-28T13:22:03-07:00

If you purchased a product from our website (www.Qlifetoday.com) and are not happy with it, you may return it within 30 days from the date of your purchase receipt and must meet the following conditions:

1.) Product(s) must be unused for hygiene purposes.
2.) Product(s) must be in its original packaging using equal or more packaging protection as when the product was received.
3.) Proof of Purchase & all accessories must be included in new condition and with its original wrapping. If any accessories are missing or the packaging is damaged a fee will be deducted from the refund total amount.
4.) If the product has been used, a Restocking Fee ($30 – $45) will be deducted from the refund amount.

Once we receive your item(s) our team will inspect the return items, if qualified we will issue a refund, less than the shipping cost and any taxes. It can take up to 2 weeks to process your return once we receive the items back.

Qlife may attempt to troubleshoot a warranty-related problem prior to issuing an RMA number. Qlife may ask for additional information upon request. Issued RMA numbers remain valid for thirty days from issuance.

Once an RMA number is obtained, the Device must be shipped freight prepaid; together with proof of purchase and all accessories, either its original packaging or packaging affording an equal degree of protection, to the Qlife authorized repair & service address provided.

Failure to return any of the accessories may result in a delay and/or result in a credit to Qlife or an invoice for the missing accessories.

The Customers are responsible for the return shipping cost & custom fees for all RMA/Warranty claims.

For return information, please email us at [email protected] includes proof of purchase and product serial number. Original shipping costs are not refunded and customers are responsible for return shipping costs.

How long does a return take to process?2017-12-04T08:36:38-08:00

It will take up to 2 weeks to process once we’ve received your return items. We will be notify you by email whether you are qualified for your order refund. The refund will roughly take 30 to 45 days to process back to your original payment method depending on your card company.

What is the warranty provided on the Q-cup?2018-06-18T21:33:16-07:00

Qlife offers a 1 year limited warranty from the date of purchase from our web shop or authorized Qlife retailers. Warranty does not cover any improper uses, normal wear and tear of the product, and calcium buildup on electrode.

To claim a warranty, please email us at [email protected] with the proof of purchase, product serial number, and any pictures or videos of the defective issue.

If you have any questions please have a look at our warranty policy here.